1
Recruiter enrols a placed candidate
Via the portal, API, CRM trigger, or Chrome extension while viewing a candidate in Vincere, Bullhorn or JobAdder.
Recruitment nurture, explained for every stakeholder
Keep placed candidates warm for 36 months, without adding admin.
Lujo connects to your recruitment CRM and email systems, then sends carefully timed, personalised follow-ups after placement. This site explains the product in plain English and turns into a guided onboarding workspace when your team is ready.
lujo.blunek.services/portal
36 monurture journey
12default touches
3CRM paths
Day 0Congratulations and check-inready
Month 3Settling-in follow-upscheduled
Month 6Career pulse and relationship touchtemplate
Month 36Long-term relationship close-outfuture
Design principle: one click to enrol a candidate, then the system manages the follow-up sequence safely.
Product overview
Lujo is not just a Chrome extension.
The extension is a quick capture tool. The product is the backend, portal, scheduler, email engine, CRM integrations, unsubscribe handling and reporting layer behind it.
2
Lujo creates the journey
The selected flow creates dated jobs, usually 12 messages across 36 months. Templates stay editable until send time.
3
Emails go out safely
Lujo checks unsubscribe status, renders the latest template, sends using the configured provider, logs results, and retries failures.
Built for mixed audiences
Different teams need different explanations.
This site avoids assuming specialist IT. Decision-makers can understand the value quickly; operations can see the daily workflow; IT can find exact requirements without being the sales audience.
Leadership & commercial
Lujo protects candidate relationships after successful placements, improves brand touchpoints and reduces missed follow-up without hiring admin staff.
Recruitment operations
Consultants keep their usual CRM workflow. Enrolment is a simple action; Lujo handles the scheduled follow-ups and exception tracking.
Client IT / systems admin
IT gets a clear checklist: CRM credentials, email method, OAuth redirect URLs, extension rollout, security controls and go-live testing.
Documentation site
Plain-English guide plus technical checklist.
Use these tabs as the client-facing knowledge base. They are written for the people likely to buy, operate and approve the service.
For decision-makers
What Lujo does
Lujo automates long-term candidate nurture after placement. Instead of relying on consultants to remember future check-ins, Lujo schedules and sends a professional sequence over months or years.
Business value: more consistent candidate relationships, more repeat engagement, better consultant discipline, and less manual administration.
Typical flow: 12 touches over 36 months, every 90 days, using personalised email templates.
What the client experiences
- Consultants enrol candidates from the portal or CRM screen.
- Admin users manage templates, clients and consultants.
- Managers can monitor upcoming sends, failures, bounces and unsubscribes.
- Emails can be sent through CRM, Gmail, Microsoft 365 or SMTP depending on setup.
For recruitment teams
The day-to-day workflow
- A placement is made in the recruitment CRM.
- The consultant opens the candidate or placement record.
- They enrol the candidate into the correct Lujo nurture flow.
- Lujo schedules the future emails.
- The consultant can continue working normally; Lujo handles the timed follow-ups.
Chrome extension: The extension is optional but useful. It reads candidate details from supported CRM pages and sends them to Lujo with one enrolment action.
Operational screens
- Dashboard: overall status and upcoming sends.
- Enrolments: active, paused, completed or cancelled candidates.
- Flows: email sequences and timing.
- Bounces: delivery problems to review.
- Activity: audit trail of important actions.
For IT administrators
What IT needs to provide
Confirm hosting and URLs
Production will use the agreed Lujo URL. Current application redirect examples are based on https://lujo.blunek.services; final client URLs must be reflected in OAuth app settings.
Provide CRM access
For Vincere: domain, client ID, API key, and permission to approve OAuth access. Bullhorn and JobAdder support depends on the configured client provider.
Choose email sending method
Supported paths are Vincere activity/email API, Gmail OAuth, Microsoft 365 OAuth, or SMTP relay.
Roll out the Chrome extension if required
Users configure server URL and API key in the extension options page. Enterprise Chrome deployment can pre-distribute the extension where needed.
CRM and email
Integration details
Vincere
- OAuth start: /auth/vincere/authorize?clientId=...
- Callback: /auth/vincere/callback
- API uses Vincere id-token and x-api-key headers internally.
- Lujo can store refresh tokens and refresh access automatically.
Email methods
- Vincere: preferred where CRM timeline logging is important.
- Gmail: consultant-level OAuth, sends as their Gmail account.
- Microsoft 365: Graph OAuth, sends as consultant mailbox and can create calendar reminders.
- SMTP: direct mail relay for standard mail servers.
OAuth note: final production domains must be added as authorised redirect URIs before go-live.
Security and data
Controls in the current build
- Portal users authenticate with sessions and password hashing.
- API routes require an API key or portal bearer session.
- CRM and email secrets are encrypted at rest for new writes.
- Portal sessions store token hashes.
- Unsubscribe links are HMAC signed and can include expiry.
- Rate limiting is applied to sensitive endpoints.
- Outbound provider calls have timeouts.
- Unsubscribes and bounces are tracked with audit history.
Data processed: candidate name, email, phone where available, placement context, consultant details, email send status, bounce/unsubscribe events and audit records.
Common questions
FAQ
Do recruiters need to learn a new CRM?
No. Lujo is designed to work around the existing CRM workflow. The extension or CRM trigger makes enrolment lightweight.
Can templates be changed after a candidate is enrolled?
Yes. Templates are rendered at send time, so future emails use the latest approved wording.
What happens if an email bounces?
Lujo tracks bounces, retries where appropriate, and can pause enrolments after configured thresholds.
Can a candidate unsubscribe?
Yes. Unsubscribe links cancel or skip future active nurture jobs for that candidate/client scope.
Can non-technical users use it?
Yes. The portal is intended for administrators and consultants. IT involvement is mainly during setup, credentials, OAuth approval and extension rollout.
Client onboarding
Guided onboarding workspace.
Sign in with your Lujo portal credentials to access your team's onboarding checklist. Progress is saved automatically and shared with your colleagues.
Demo mode - preview with sample data. Sign in to track your real onboarding progress.
Company profile
Capture the basics so the whole team has a shared reference. This step is usually completed by the commercial sponsor or account manager.
Tip: Identify at least 4 stakeholders: someone who can approve spend (commercial), someone who will manage day-to-day operations (ops lead), someone who controls CRM/IT access (IT contact), and someone who approves outbound message wording (brand/compliance).
Example success criteria: "Within 6 months, 100% of placed candidates enrolled in nurture; bounce rate under 5%; at least 3 re-engagement conversations attributed to Lujo touchpoints."
Systems access
This is the main IT coordination section. Complete this with your IT contact or CRM administrator.
Who should complete this? You need someone with admin access to your CRM who can create API credentials and approve OAuth applications. For Vincere, this is usually someone with "Integration Manager" or "Administrator" permissions.
For Vincere: Go to Settings > Developer Hub > API Credentials. Create a new set of credentials, note the Client ID and API Key. The redirect URL will be https://[your-lujo-url]/auth/vincere/callback.
Email method
Choose how Lujo sends messages. Each method has trade-offs. Start with what's easiest to approve and upgrade later if needed.
Vincere Email (Recommended for CRM users): Emails appear in CRM timeline. Requires Vincere integration to be set up first. No extra OAuth needed.
Microsoft 365 / Gmail: Each consultant authorises their mailbox once. Emails come from their address with their signature. Best deliverability.
Compliance note: All Lujo emails include an unsubscribe link by default. Make sure your compliance team reviews the footer wording and the unsubscribe confirmation page.
Chrome extension rollout
The extension is optional. It lets consultants enrol candidates directly from CRM pages without switching to the Lujo portal. Decide whether this is needed for your workflow.
Do you need the extension? If consultants mostly work in Vincere/Bullhorn and you want one-click enrolment from the candidate page, yes. If they're happy using the Lujo portal or you have API automation, skip this step.
Supported CRM page families: *.vincere.io, *.bullhornstaffing.com, cls*.bullhorn.com and *.jobadder.com. The extension reads candidate name and email from the page and pre-fills the enrolment form.
Templates and approval
This is where the value lives. Templates should sound human, not like marketing automation. Get sign-off from someone who understands your brand voice.
Tone guidance: The best post-placement emails feel like they're from a real person checking in. Avoid sales language. Example: "Hi {{firstName}}, it's been 3 months since you started at {{company}}. Hope all is going well! Just wanted to check in..."
Default timing: Day 0 (welcome), Month 3, Month 6, Month 9, Month 12, then every 6 months to Month 36. Adjust based on your industry and relationship style.
Variables available: {{firstName}}, {{lastName}}, {{email}}, {{company}}, {{consultantName}}, {{consultantEmail}}, {{placementDate}}, {{monthsSincePlacement}}
Go-live testing
The final checks before real candidates are enrolled. Don't skip these - a failed email on day 1 creates a bad impression.
Before you tick these boxes: Actually test each item. Don't assume it works. Use a test candidate (ideally yourself or a colleague) and follow the entire flow from enrolment to email receipt.
Go-live checklist complete? Congratulations! Your Lujo instance is ready for production use. Start with a small batch of real placements and monitor the dashboard closely for the first week.
Recommended approach
The best client format is a documentation site, not a PDF.
PDF is still available through print/export, but the primary experience should be online, searchable, role-based and tied to onboarding progress.
Public docs for buying teams
Plain-English product, process and FAQ pages help commercial and operations stakeholders understand Lujo without needing IT translation.
Authenticated onboarding for clients
After login, the same site becomes a guided checklist with saved progress, owners, credentials status, tests and launch readiness.
PDF only as an output
PDFs are useful for procurement, compliance packs and offline review. They should be generated from the live source so they never drift.